CSSA Accredited · Manchester
Soft FM
Soft Facilities Management Services
Our soft facilities management services help keep workplaces clean, secure, organised and running properly day to day. From commercial cleaning and washroom services to security, grounds maintenance and waste management, we manage the services people notice most.
Aspin Group builds the service around how your site operates, then keeps standards consistent through clear specifications, regular checks and responsive management.
DBS
Checked where required
Monthly
Site quality audits
ISO 14001
Environmental management
48 Hours
Maximum rectification commitment
Our Services
Soft FM services that keep the highest of standards
Soft FM covers the everyday services that have a direct impact on the people using your building. Cleaning, security, washrooms, grounds and waste all affect how a site feels and how smoothly it runs.
We manage soft services around how your site is actually used. That means agreeing the standard first, putting the right people in place and checking the work regularly rather than waiting for complaints.
Services can be managed individually or brought together as one integrated Soft FM package.
Our Soft FM services include:
Commercial Cleaning & Deep Cleaning
Grounds & External Maintenance
Manned Guarding & Security Services
Waste Management & Recycling
Washroom Management & Consumables
Front of House & Workplace Support
30+ Years of expertise
How We Work
Our Soft FM process
Clear standards, properly briefed teams and regular checks once the contract is live.
Site Assessment
We walk the site with you, understand how the building is used and identify the areas, timings and standards that matter most.
Specification & Mobilisation
We agree the service specification, complete the required paperwork and put the right people in place. Where DBS checks, inductions, keys or alarm procedures are needed, they are handled before mobilisation.
Service Commencement
The service starts to the agreed schedule. Your management contact knows the site and is responsible for keeping delivery on track, including arranging cover when staff are absent.
Regular Audits & Improvement
Sites are audited against the agreed specification. If standards drop, action is taken rather than left until the next complaint. If an issue needs rectifying, our commitment is within 48 hours maximum, usually much faster.
Free consultation with no obligation
Why Aspin Group?
Family owned soft fm management
Soft FM depends on people. That means standards will occasionally be tested by absence, busy periods and unexpected problems. The difference is how those situations are managed. Aspin Group combines clear systems with a family-run approach, so clients have access to people who know their site and care about getting the outcome right.
Since 2013
Family-run business
ISO 14001
Environmental management
Monthly
Quality auditing
Cover When Staff Are Off
Absence should not mean a missed service. Our management team coordinates cover so standards are maintained when members of the regular team are unavailable.
Spec-Based Delivery
Cleaning and other routine services are agreed against a clear specification. That gives the client, operative and manager the same definition of what good looks like.
Trusted, Vetted People
We take seriously who works on your site. DBS checks are available where required and staff are inducted into the building, its rules and the service expected.
Management You Can Reach
Clients deal with people who know the site rather than a generic helpdesk. If something changes or goes wrong, there is somebody accountable for sorting it.
Sustainability Built Into Delivery
Our ISO 14001 approach influences product choice, waste reduction, route planning and staff training. We look for lower-impact ways of working without compromising the result.
Flexible Around Your Building
Many services can be delivered before opening, during the day or after staff leave. We build the schedule around occupancy, access and the least disruptive time to work.
Local Area
Soft FM Services for the Local Area
Bury
Rochdale
Bolton
Manchester
North West
Client Testimonials
What our clients say
On behalf of B & E Boys I would like to thank you for all your help over the past few months, from last minute builders cleans to recently taking on one of our largest properties within our Property Portfolio. Aspin Group have been nothing but friendly and professional throughout everything so far, and your advice provided to us has also been invaluable. We look forward to continuing to work with you in the future.
I've been working with Aspin for a while now, and they consistently impress me with their deep expertise in their field. They are always willing to go the extra mile to ensure my needs are met, offering proactive solutions and clear communication throughout the entire process.
We started using Aspin in 2018 as a company we out grew our previous building and moved into a new one, leaving the 2 building to much for our inhouse cleaners. We have our regular cleaner who is reliable and who has been amazing through the current situation, we can ask them to change hours and do additional hours at any time. We have regular visits and audits asking if everything is OK and how can they improve anything to make things better. I would definitely recommend Aspin you feel like they care about your company as if it was their own .
CSSA Accredited
ISO 9001 Certified
Safe Contractor Approved
Manchester Based
FAQ
Soft FM FAQ’s
Everything you need to know about our facilities management services in Manchester and across the UK.
Can’t find what you need? Our team is ready to answer any specific questions about your site.
What is Soft Facilities Management?
Soft Facilities Management covers services that support the people using a building rather than its technical infrastructure. This typically includes cleaning, security, washroom services, grounds maintenance, waste management and workplace support.
What services are included in Soft FM?
The exact mix depends on the site. Aspin Group can manage commercial cleaning, security, grounds maintenance, washrooms, waste and other workplace services individually or as part of a combined Soft FM package.
What is the difference between Soft FM and Hard FM?
Soft FM focuses on the everyday services people experience within a building. Hard FM deals with physical building systems such as HVAC, electrical services, plumbing, fire systems and planned maintenance.
How do you stop cleaning and Soft FM standards from drifting?
We agree the specification before the contract starts and audit delivery against it. Cleaning contracts are audited monthly as standard. If something begins to slip, the aim is to identify and correct it before the client has to keep reporting the same issue.
What happens if our regular cleaner or operative is absent?
Cover is our responsibility. We coordinate replacement resource so a staff absence does not automatically mean the client loses the service they are paying for.
Is Soft Facilities Management suitable for schools and healthcare settings?
Yes. We work with environments where safeguarding, hygiene and compliance requirements are higher. Staff can be DBS checked where required and service specifications can be adapted to the controls of the site.
How is Soft FM performance measured?
Performance should be measured against the agreed specification rather than opinion. Depending on the service, this can include formal audits, supervisor checks, service records, issue tracking and agreed performance measures.
Get a Free Quote
Let’s talk about your requirements.
Tell us about your site and we’ll put together a tailored proposal within 24 hours. No jargon, no obligation. Just straight answers from an expert FM team.
Call us now
0161 989 3280
- Responds within 2 hours
- Free site survey for larger contracts
- CSSA accredited · ISO 9001 certified
- No lock-in contracts
Service: Soft Facilities Management
Grounds Maintenance
Year-round grounds care to keep outdoor spaces tidy, safe and professionally maintained.
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Washroom Management
Complete washroom servicing, hygiene management and consumable replenishment for commercial facilities.
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Manned Guarding
Professional on-site security personnel helping protect your people, premises and assets.
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